Privacy Policy

Last updated: 31 August 2026

This Privacy Policy explains how Wicked Keys™ collects, uses, stores and shares personal information when you visit wickedkeys.com.au, create an account, purchase or access our products and resources, communicate with us, or otherwise use our services.

Wicked Keys™ is operated by James Anthony Baker trading as Wicked Keys, an Australian sole trader, ABN 59 048 672 013.

In this policy, “Wicked Keys”, “we”, “us” and “our” refer to James Anthony Baker trading as Wicked Keys. “You” and “your” refer to visitors, customers and other users of our services.

Information We Collect

The information we collect depends on how you interact with Wicked Keys and may include:

• your name and contact details, including your email address and, where provided, phone number or address;
• account information and login details;
• purchase, subscription and transaction information;
• information about the products, courses and resources you access or purchase;
• communications you send to us, including customer support enquiries;
• information you voluntarily provide through forms or other features of our website;
• device, browser, IP address and network information;
• information about how you interact with our website, emails and online services; and
• cookie, analytics and similar technical information.

You are not required to provide personal information to us, however some information may be necessary to create an account, complete a purchase or access particular features of Wicked Keys.

Payments

Payments are processed using third-party payment providers.

Payment providers may collect information required to process your transaction, including your name, billing information and credit or debit card details.

Wicked Keys does not generally receive or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

How We Collect Information

We may collect personal information:

• directly from you when you create an account, make a purchase, subscribe, complete a form or contact us;
• automatically when you visit or interact with our website and online services;
• through cookies and similar technologies; and
• from service providers that help us operate Wicked Keys, process transactions, manage accounts, deliver digital products or understand how our services are used.

How We Use Your Information

We may use personal information to:

• process purchases and payments;
• create and manage customer accounts;
• provide access to sheet music, courses, educational resources and other digital products;
• manage memberships and subscriptions;
• provide customer support;
• send important information about your account, purchases, subscriptions or our services;
• operate, maintain and improve Wicked Keys;
• understand how our website, products and resources are used;
• protect our website, customers and business against fraud, misuse and security threats;
• comply with legal, tax and accounting obligations;
• enforce our terms, licences and other agreements; and
• send marketing or promotional communications where permitted by law.

Email Communications

We may send service-related communications concerning your account, purchases, subscriptions or access to Wicked Keys.

Where you have subscribed to marketing communications, or where otherwise permitted by applicable law, we may also send information about new products, resources, courses, offers or other Wicked Keys news.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in those emails.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related messages, such as purchase confirmations, account notifications or important information concerning your subscription or access.

Cookies and Similar Technologies

Wicked Keys uses cookies and similar technologies to operate and improve our website and online services.

These technologies may be used to:

• provide essential website functionality;
• keep you signed in and remember your preferences;
• understand how visitors use Wicked Keys;
• measure website performance;
• improve our products and services; and
• support marketing or advertising activities where applicable and permitted.

Because our store is powered by Shopify, Shopify also uses cookies and similar technologies in connection with providing its services.

Your browser may allow you to block or delete cookies. Disabling certain cookies may prevent some parts of Wicked Keys from functioning correctly.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate Wicked Keys.

These may include providers of:

• ecommerce and website infrastructure;
• payment processing;
• account and subscription management;
• course and educational content delivery;
• website hosting and cloud storage;
• email and customer communications;
• analytics and website performance services;
• security and fraud prevention; and
• professional, accounting or legal services.

Our online store is powered by Shopify, which processes certain personal information in connection with providing its services.

We may also disclose information where required by law, to respond to lawful requests from authorities, to protect our legal rights or the rights of others, or in connection with a sale, transfer or restructuring of the business.

We do not sell personal information in the ordinary meaning of selling customer information for money.

Third-Party Services and Links

Wicked Keys uses third-party platforms and services to provide some features of our website and products.

Our website may also contain links to websites or services operated independently by third parties.

Those organisations may collect and process information under their own privacy policies. Wicked Keys is not responsible for the privacy, security or content of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services where appropriate.

International Data Processing

Some of the service providers used by Wicked Keys operate internationally.

As a result, your personal information may be stored or processed in countries outside Australia, including countries in which our technology and service providers operate.

Where required by applicable privacy law, appropriate measures will be used in connection with international transfers of personal information.

Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for keeping your Wicked Keys account credentials secure. If you believe your account or personal information has been compromised, please contact us.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services and operate our business, including maintaining accounts and transaction records, resolving disputes, enforcing agreements and meeting legal, accounting and tax obligations.

Information that is no longer reasonably required will be deleted, anonymised or otherwise handled in accordance with applicable law.

Children and Young People

Wicked Keys provides educational resources that may be used by children and young people, including through parents, guardians and music teachers.

We do not knowingly seek to collect unnecessary personal information from children.

Where a child is not legally able to provide valid consent, create an account or enter into a transaction independently, a parent, guardian or other authorised adult should manage the relevant account or purchase on their behalf.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information;
• object to or request restriction of certain processing;
• withdraw consent where processing is based on your consent;
• request a portable copy of certain information; and
• make a complaint about the way your personal information has been handled.

These rights are subject to applicable law and may not apply in every circumstance. For example, we may need to retain certain transaction information to comply with legal, tax or accounting obligations.

We may need to verify your identity before fulfilling a privacy request.

To make a privacy request, contact us at support@wickedkeys.com.au.

Complaints

If you have a question or complaint about how Wicked Keys handles your personal information, please contact us at support@wickedkeys.com.au.

We will take reasonable steps to investigate and respond to privacy complaints.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Wicked Keys, our technology, our business practices or applicable legal requirements.

The current version will be published on our website with the date it was last updated.

Contact

For questions about this Privacy Policy, our privacy practices or your personal information, please contact:

Wicked Keys™
Level 1, 457–459 Elizabeth Street
Surry Hills NSW 2010
Australia

Email: support@wickedkeys.com.au